Shipping and Returns

Shipping

Orders are sent direct to you from Sydney within 48 hours of purchase, or 72 hours for any custom orders. Shipping is via Sendle or Australia Post, depending on your location. 
You’ll receive a shipping confirmation via email once your items have shipped and this email will contain a tracking ID.
You can track your parcel via Sendle here.
At checkout, you can select your delivery preference if you grant authority to leave the package at your address. 
If you require a signature and are not present to receive your delivery, you’ll be left a card to pick up your parcel. Follow the directions here to arrange pick-up.

Returns

If you change your mind, you’re welcome to return or exchange an item within 30 days of it being purchased by you, providing that it is unused and in its original condition.

Please note shipping costs are at your expense.

Where a refund is due, this will be processed onto the payment method (card/Paypal or Afterpay account) with which the purchase was made, within 2 working days from the date the returned goods are received.

Refunds may take 5-7 working days to reflect against an account, depending on the bank.

It’s a good idea to arrange a proof of postage/tracking is obtained for your return, in the unlikely event that I do not receive the parcel.

Should you like to return an item, please email leonie@prettyfrank.com.au with your order details of the return.

If the item is received broken or damaged, please get in touch via email within 48 hours so I can investigate. The best contact is via leonie@prettyfrank.com.au